Higg Co. is looking for a Director, Customer Success. This role will be based in the United States (location flexible). In this position, you’ll lead the rapidly growing Customer Success team to help Higg Co.’s clients identify the right tools and services for their broader sustainability needs, get them trained and on the path to success, and proactively monitor their performance and goals.
You and your team will be close partners to the Product Development team and help to inform product enhancements based on what you’re hearing in the field. You’ll spark smart conversations across the client services team, helping to inspire innovative solutions across the broader customer portfolio.
About HIGG Co.
Higg Co. is a technology company that delivers, implements, and supports the Higg Index for consumer goods industries. Developed by the Sustainable Apparel Coalition, the Higg Index is a suite of tools that enables brands, retailers, and facilities of all sizes — at every stage in their sustainability journey — to accurately measure and score a company or product’s sustainability performance. The Higg Index delivers a holistic overview that empowers businesses to make meaningful improvements that protect the well-being of factory workers, local communities, and the environment. For more information, visit: www.higg.com.