Root Capital is seeking a Quality Assurance Officer. The role is based in Costa Rica, Mexico, or Cambridge, Massachusetts, United States. This position will work closely with the Advisory Global Director and Advisory Managers to accomplish the following objectives:
Ensure the development and implementation of quality control and results monitoring processes and tools, designed to guarantee that Root Capital’s Advisory services consistently meet the quality standards required to drive impact, safeguard customer satisfaction, and strengthen competitiveness. This role will coordinate with key internal and external stakeholders to define quality and impact standards and to make sure teams meet them, ensure tools and processes are usable and reliable, and provide the necessary decision-making information around performance and results. Play a lead coordinating role for two important Advisory lenses – Gender and Youth. This position will coordinate closely with the Advisory field teams to ensure that existing policies to increase gender- and age- equitable inclusion and impact are being implemented, as well as strengthen existing policies and identify the need for new policies to drive impact around these topics.
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about root capital
Root Capital invests in the growth of agricultural enterprises so they can transform rural communities. These businesses purchase crops such as coffee, cocoa, or grains from smallholder farmers. With growth, they become engines of impact that can raise incomes, create jobs, empower women and young people, sustain peace and preserve vulnerable ecosystems.
Root Capital supplies these businesses with vital resources: access to capital, trade and technical partners, financial training and conservation practices. We work in hard-to-serve geographies where others don’t. To date, we’ve distributed $1.2 billion to improve the lives of six million people in farming communities. Visit rootcapial.org for more.